Information We Collect

When you use galenorivox's services, we collect various types of information to provide you with personalised financial guidance and improve our platform. This includes information you provide directly, data collected automatically, and information from third-party sources where legally permitted.

• Personal identification information including name, email address, phone number, and postal address
• Financial information such as income details, spending patterns, and investment preferences you choose to share
• Technical data including IP address, browser type, device information, and usage analytics
• Communication records including customer service interactions and feedback
• Location data when you consent to location-based services

How We Use Your Information

Your information helps us deliver tailored financial education and decision-making tools. We process your data for legitimate business purposes and only with appropriate legal basis under UK data protection laws.

• Providing personalised financial guidance and educational content relevant to your circumstances
• Improving our platform functionality and developing new features based on user behaviour
• Communicating important updates about our services and changes to our policies
• Ensuring platform security and preventing fraudulent activities
• Complying with legal obligations and regulatory requirements in the financial services sector
• Conducting research and analytics to enhance user experience and educational effectiveness

Data Sharing and Third Parties

We maintain strict controls over data sharing and only work with trusted partners who meet our security standards. We do not sell your personal information to third parties for marketing purposes.

We may also disclose information when required by law, to protect our legal rights, or in connection with a business transaction such as a merger or acquisition. In such cases, we ensure appropriate safeguards are in place to protect your privacy.

Your Rights and Choices

Under UK data protection legislation, including the UK GDPR and Data Protection Act 2018, you have several important rights regarding your personal information:

• Right to access your personal data and obtain copies of information we hold about you
• Right to rectification of inaccurate or incomplete personal information
• Right to erasure of your personal data in certain circumstances
• Right to restrict processing of your data when specific conditions are met
• Right to data portability, allowing you to obtain your data in a structured format
• Right to object to processing based on legitimate interests or for direct marketing
• Right to withdraw consent where processing is based on your consent

To exercise any of these rights, contact us using the details provided below. We will respond to your request within one month, though this may be extended in complex cases.

Data Security and Retention

We implement comprehensive security measures to protect your information against unauthorised access, alteration, disclosure, or destruction. Our security practices include encryption, secure data transmission, regular security assessments, and staff training on data protection.

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. Typically, we keep account information for seven years after account closure to comply with financial regulations, though some data may be retained longer where legally required.

International Data Transfers

Some of our service providers may be located outside the UK and European Economic Area. When we transfer your data internationally, we ensure appropriate safeguards are in place, such as adequacy decisions, standard contractual clauses, or other approved mechanisms under UK data protection law.

We regularly review our international transfer arrangements to ensure they meet current regulatory requirements and provide adequate protection for your personal information.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyse usage patterns, and provide personalised content. You can control cookie preferences through your browser settings, though this may affect some platform functionality.

We use both first-party and third-party cookies for analytics, performance monitoring, and service improvement. Detailed information about our cookie usage is available in our separate Cookie Policy.